Direct booking cancellation fees
The following applies to direct bookings made via both Clickstay and Rentalsystems.
On request booking: cancelled by the owner
There is no charge.
On request booking: cancelled by the renter
There is no charge.
Confirmed booking where deposit is paid and balance is not overdue: cancelled by the owner
Owner is charged Clickstay's 3% payment fee & Stripe fees. Renter is refunded everything they have paid.
Confirmed booking where deposit is paid and balance is not overdue: cancelled by the renter
Renter is charged the deposit. Owner keeps deposit, minus Clickstay 3% payment fee & Stripe fee.
Confirmed booking that is fully paid (including breakage cover): cancelled by owner
Renter is refunded everything they have paid. Our system automatically refunds the full amount from your Stripe account, including Clickstay's 3% payment fee, Stripe fees, and the Non-Refundable Breakage Waiver (if purchased by the renter).
Confirmed booking that is fully paid (including breakage cover): cancelled by renter
Renter is charged the deposit and a percentage of the balance.
Deposit: owner keeps deposit minus Clickstay 3% payment fee & Stripe fees.
Balance: the owners receives this based on the cancellation terms for the property.
Breakage cover: Refundable breakage deposit is refunded. Breakage waiver is not refunded.
Note, this information applies to bookings made via direct payments. For information about cancellation fees for legacy bookings, please see links below.