Clickstay booking cancellation fees (legacy payments)
Before you cancel a booking please read the information below carefully. It includes details on any fees you may incur.
On request booking: cancelled by the owner
There is no charge.
On request booking: cancelled by the renter
There is no charge.
Confirmed booking where deposit is paid and balance is not overdue: cancelled by the owner
Owner is charged Clickstay commission for whole booking, Clickstay renter service fee, £50 cancellation fee. Renter is refunded everything they have paid.
Confirmed booking where deposit is paid and balance is not overdue: cancelled by the renter
Renter is charged the deposit. Owner receives deposit minus Clickstay commission for whole booking and the whole Clickstay renter service fee.
Confirmed booking that is fully paid (including breakage cover): cancelled by owner
Owner is charged Clickstay commission for whole booking, Clickstay renter service fee, £50 cancellation fee. Renter is refunded everything they have paid. We do not charge the owner the breakage waiver if the renter has paid this.
Confirmed booking that is fully paid (including breakage cover): cancelled by renter
Renter is charged the deposit and a percentage of the balance.
Deposit: owner receives deposit minus Clickstay commission for whole booking and the whole Clickstay renter service fee.
Balance: the owners receives a percentage of this this based on the cancellation terms for the property (available in the booking contract).
Breakage cover: Refundable breakage deposit is refunded. Breakage waiver is not refunded.
The information above applies to booking made using our legacy payment system. For details of fees incurred for cancelling direct bookings, please read through the link below: