Pernera Holiday Villa 173

Firstly I'd like to say it's a beautiful villa to look at, in a lovely complex and very close to all the shops, bars, restaurants etc. However, I had a few issues with it. My first issue was the fact we had to go to the oceanview office to collect the keys and directions to the villa, it was late at night and the office was closed, the keys/directions were in a safety box on the wall outside the office. I'd had to email to ask for the address of the villa beforehand as the transfer company we'd used wouldn't take us without an address given in advance to our holiday. Normally when I book a villa, the keys are in a key safe at the actual villa..which is much more convenient. I also had to vacate the villa and drive to the office to hand the keys back, and I wasn't even asked "how was your stay?"

The first thing that struck me when I entered the villa, were the ugly throws on the sofas, I understand why they'd have them as I'm sure lots of people staying at the villa over time, the sofas would get ruined, but the photos of the lounge were so stunning that I think nicer throws would've been better, however, that wasn't a big deal.
The beds though, oh my god the beds!! I have never in 43 years slept on a mattress that was so uncomfortable! We could feel every spring sticking into us! And in the master suite, the bed frame was a kingsize..but with a double mattress! I got a duvet out of the wardrobe, doubled it over and placed it on top of the mattress, but it hardly made a difference. After 4 nights and my back killing me, I emailed the company about this and they rang me within minutes, I explained how bad the mattresses were (all 3 bedrooms) and they said they would speak to the owner to see if they could get mattress toppers put in for the rest of my stay. However, that never happened and I didn't even get a call or an email for the rest of my stay. There was also an issue with ants, they were running all over the place, and all over the kitchen worktops.
The water pressure was ridiculous in the bathrooms. The sink in the master suite was practically a drizzle, and it took forever to have a shower. The company sent a man out about the ants and the water pressure. He turned up in a van, didn't speak a word of English, handed me a can of mosquito spray for the ants, and then I showed him the water pressure in the bathrooms, he went up to the roof (without a tool in sight) to check the water tanks for blockages etc..and then came back and just said "ok", then left.
There was no iPod docking station as stated on the website. And even though my son in law tried almost every night to scan the tv for English channels (and he works for virgin media so he knows what he's doing), the only channels were local ones, good job we took our iPads so we could watch Netflix when we wanted to.

The pool...it was lovely. But the space around it just wasn't big enough, so when we were sunbathing, and the kids would be playing in the pool, we'd constantly be getting splashed which made it hard to relax. It was strange having a pool at the front of the house, and it had said it was private, but it wasn't at all. It had lovely high fences around the villa, but then it had a small double gate. So when people walked by, they could see us sunbathing...no chance to go topless if you wanted to! Most of the other villas had high gates to match the fences, which gave total privacy.
We got charged €50 for requesting a fan, my disabled child won't sleep without one, I've always booked with other sites before and always requested a fan...and have never once been charged for it. Also as we weren't getting to the villa until late at night, I requested a welcome pack, just so we had water and bread, milk etc. We were charged €40 and it was nowhere near worth it! Our friends staying in another villa 5 mins walk away had a FREE welcome pack, and they got exactly the same apart from a bottle of wine..which we didn't even want nor did we drink it. Our friends villa cost half the price of ours, and they were staying 4 nights longer than us, they had great water pressure, memory foam mattresses and a huge sunbathing area.
All in all, the villa looked wonderful on the website, but after paying more than £2500 for the villa, I was left very disappointed and with a really bad back.
The only reason I booked this villa was because it was only a few mins walk from the villa our friends had booked.
But I definitely won't be booking again, it was nowhere near worth the money I had to pay.