Non-Refundable Breakage Waiver

1. What is the Non-Refundable Breakage Waiver?

   When you make a booking, you may be offered the opportunity to buy our Non-Refundable Breakage Waiver instead of paying a Refundable Breakage Deposit, or providing another security deposit agreed with an Owner or paying for alternative insurance, if permitted by the Owner. Our Non-Refundable Breakage Waiver is a policy against damage caused by the Renter and members of the Renter’s Party to the Property or its contents as described in more detail below. The following is a summary of the key terms of the Non-Refundable Breakage Waiver.

2. What is the cost of the Non-Refundable Breakage Waiver?

   If your booking is made in £ sterling, £31; if your booking is in United States dollars, $50; and if your booking is made in euros, €44.

3. Is the money I pay for the Non-Refundable Breakage Waiver refundable?

   No.  The money you pay for the Non-Refundable Breakage Waiver is not refundable in any event.

4. What is the maximum amount of cover?

   If you pay the premium for the Non-Refundable Breakage Waiver, the policy insures the Renter and members of the Renter’s Party for any accidental loss or damage covered by the Policy up to a maximum aggregate amount of £300 (where your booking is made in pounds sterling), €340 (where your booking is made in euros) and $450 US (where your booking is made in United States dollars).

5. What loss or damage is covered?

   The Non-Refundable Breakage Waiver covers claims made by the Owner against the Renter or member of the Renter’s Party for any damage or loss to the Property or to any fixtures, fittings, furniture, furnishings, appliances and other contents of the Owner and the like at or in the Property accidentally caused by the Renter or a member of the Renter’s Party during your Stay.

   It does not cover the costs of cleaning the Property or any part of it.

6. What are the conditions of the Non-Refundable Breakage Waiver?

   It is a condition of the Non-Refundable Breakage Waiver that the Renter and all members of the Renter’s Party should take all reasonable precautions to avoid loss, theft or damage and take all reasonable steps to safeguard the Property from loss or damage and to recover any items that may be lost or stolen.

   It is also a condition that you comply in full with all of the terms of the Non-Refundable Breakage Waiver.

7. Refusal of claim
   In addition to our other rights, we are entitled to refuse to accept a claim or to refuse to continue to indemnify you where:
   1. You have not disclosed material information to us; or
   2. You have failed to provide us with any material information and/or supporting evidence following the incident that gives rise to the claim.

   If we refuse to accept a claim or refuse to continue to indemnify you, we will give you the reasons(s) in writing. The full terms of the Non-Refundable Breakage Waiver has a full complaints procedure and will be supplied to you if for any reason we do not pay your claim.

8. What loss and damage is excluded?

   The Non-Refundable Breakage Waiver does not cover any of the following:

   1. Any claims that arise from any unlawful act of the Renter or member of the Renter’s party, or any criminal proceedings against any such person, or any deliberate or wilful acts by any such person or any fraud committed by any such person;

   2. Any other loss, damage or additional expense following on from the event for which a claim is made, unless we provide cover under this insurance; Examples of such loss, damage or additional expense include the cost of replacing locks after losing keys, costs incurred in preparing or making a claim or loss of earnings following bodily injury, illness or disease

   3. Any claims about or relating to the ownership, possession of mechanically propelled vehicles, aircraft or watercraft (other than surfboards or manually propelled rowing boats, punts or canoes).

9. How to make a claim under the Non-Refundable Breakage Waiver

   The Owner or Renter or member of the Renter’s party must notify us of any event giving rise to a claim under the Non-Refundable Breakage Waiver within 14 days after the event occurs. You must also tell us if you are aware of any writ, summons, or other legal process, or impending prosecution relating to damages at the Property.

10. If a breakage or damage occurs

    You must send all communications relating to your claim to us as soon as possible.

    You and anyone acting on your behalf must not negotiate, admit, repudiate (refuse) any claim without our permission in writing.

    You must not admit any liability or pay, offer to pay, promise to pay or negotiate any claim without our permission in writing.

    You or your legal representatives must supply at your own expense all relevant information requested by us.

    
    
11. Exclusions

    The Policy contains exclusions (and Clickstay will not make a payment):

    1. in the event that you commit any unlawful action or criminal proceedings are issued against you;

    2. for any loss, damage or additional expense following on from the event for which you are claiming; or

    3. in respect of the ownership, possession or use of mechanically propelled vehicles, aircraft or watercraft; or

    4. For claims arising from any consequence of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power, confiscation, requisition or damage to property by or under the authority of any government, public or local authority; or

    5. For claims arising from any expense, loss of any income, legal liability or any loss or damage, to property directly or indirectly caused by, contributed to, by or arising from any of the following, or from any similar reaction or event:

       1. ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel;

       2. the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly; or

       3. pressure waves caused by aircraft or any other airborne devices travelling at sonic or supersonic speeds.

12. How do you deal with the claim?

    We deal with the claim directly with the Owner, if the Owner notifies us of a claim. You authorise us to do so. In most circumstances, we make payment directly to the Owner in the currency in which the booking was made.

    
    
13. Definitions